The https://www.lamaisonvalmont.com website is an online shopping service from Valmont Group for customers in Switzerland, France, Spain, the United Kingdom, Italy, Austria, Germany, Canada, the United States, Japan and Taiwan.
By ordering a product on the site, you acknowledge having read and fully accepted these General Terms and Conditions of Sale. For further information, please contact us by email firstname.lastname@example.org or by phone from Monday to Friday +44 20 3769 5027.
You must meet the following requirements to place an order on this site:
- Be a natural person
- Be 18 or older on the day the order is placed
- Have full legal capacity
The products offered for sale by Valmont are those that appear on the day you consult the site, subject to availability. In the event that a product is unavailable, our Customer Service Department will notify you by email as soon as possible of cancellation or partial delivery of your order. We will immediately ship you those items that are available, with the remainder of the order to be shipped at a later date. Divided orders will not result in any extra shipping charges for express orders.
All product prices appear in the respective currency of each boutique. Applicable prices are those appearing on the site at the time you place your order, with the exception of typographical errors. Prices include all taxes, particularly VAT applicable on the day the order is placed. However, product shipping fees and duties will be added to the total order price and specified in the order summary or email confirmation.
Prices are subject to VAT and any change to legal VAT rates will be reflected in the prices of products offered on the site as of the date specified in the decree instituting the change. Currency exchange fees and bank charges may apply to purchases made with a credit card connected to a bank account located outside the Eurozone. The customer is solely responsible for payment of such fees and charges.
We reserve the right to modify our prices at any time and without prior notice. However, such modifications will not concern orders accepted prior to such modifications taking effect, subject to availability of the items ordered.
Payment must be made immediately upon placing the order. Credit cards (VISA and MasterCard) are the only accepted method of payment. We use a PAYPAL secure payment system and guarantee that we never have access to confidential information concerning the payment method used for your order.
Products will be delivered to the address indicated on the order confirmation.
The carrier responsible for shipping the products undertakes to deliver packages within the following periods:
- Standard delivery: 2 to 5 business days
- Express delivery: 1 to 3 business days
CHANGES TO ORDERS
If you would like to make changes to your order, please contact us as quickly as possible by email email@example.com or by phone from Monday to Friday +44 20 3769 5027.
RIGHT OF CANCELLATION AND RETURN
You have five days starting from the date of delivery to return item(s) included in the order with which you are not fully satisfied. Products must be returned in their original packaging, intact and unopened. The invoice must be included as well. Using a traceable shipping method, send the package to the following address:
CVL COSMETICS SOUTH MIDDLE EUROPE SL
Calle Pomaret 14
08017 Barcelona – Spain
We apologize for any inconvenience caused by mistaken shipments. Please contact the Customer Service Department at +44 20 3769 5027 and send us back the items, along with the invoice. In such cases, we will refund shipping charges.
Upon receiving your order, please verify immediately that the products have not been damaged. In case of a damaged shipment, please contact us from Monday to Friday at +44 20 3769 5027, provide us with the order number and keep the damaged products. We will contact the service provider to report the problem and arrange for the damaged items to be taken back.
Our system may cancel orders for a variety of reasons, including:
- Item unavailable
- Payment information cannot be processed
- The shipment could not be delivered to the address provided
- Duplicate orders
- Cancellation at customer request
In such cases, you will be notified of the problem by email.
COMPLIANCE ASSURANCE RIGHTS AND GUARANTEE
Valmont guarantees that products are suitable for intended uses and free of flaws and hidden defects that would or render them unsafe or unsuitable for normal use. Valmont further guarantees the authenticity of all products sold by dealers certified by Valmont Group.
You have the possibility of registering on the site. To do so, you must fill out a registration form. You will then have personal access codes in the form of an email address/password combination. You may use these codes to identify yourself for confirmation of your order.
You are solely responsible for your personal codes. In the event of loss or theft of your password, we will activate the emergency suspension procedure to suspend your ability to log on to the site. To reinstate your login rights, you must make an explicit request to the Customer Service Department using the Contact page. You will then receive a replacement password via email.
We attach great importance to data protection. That is why we rigorously comply with all legal requirements in force in respective countries regarding data protection upon collection, processing and use of your personal data. We guarantee that personal information provided upon placing an order on the boutiquevalmont.com website remains confidential and will in no case be disclosed.
Valmont cannot be held liable for inconvenience or damage inherent to use of the Internet, particularly service interruption, outside intrusion or presence of computer viruses.
MODIFICATION OF GENERAL TERMS AND CONDITIONS OF SALE
Valmont may update these General Terms and Conditions of Sale at any time. Applicable General Terms and Conditions of Sale are available for reference at any time on the “General Terms and Conditions of Sale” section, accessible from any page on the website.