FREQUENTLY ASKED QUESTIONS
How do I find Valmont points of sales and spas near me?
You can search for Valmont venues around the world using our online store locator: https://www.lamaisonvalmont.com/stores. You can then filter by type of points of sales.
You can find Valmont spas by clicking here : https://www.lamaisonvalmont.com/ch/fr/stores/#s.
Do you have a list of Valmont bestsellers?
You will find our current bestsellers here; https://www.lamaisonvalmont.com/trending-now/bestsellers.html .
Do you offer promotions?
Yes, on occasion we run promotional offers. To hear about them firsthand, sign up for our newsletter and follow us on social media. Click here to signup for our newsletter: https://www.lamaisonvalmont.com/newsletter-signup.
How do I use a discount code I received when I signed up for your newsletter?
To benefit from your welcome discount, enter your code in checkout/cart page in the field named "Add promo code" provided when completing your next purchase on www.lamaisonvalmont.com. In case you have any issues, please contact our customer service team.
Can I get free samples without buying online?
Free samples are available in our partner store locations. To find a store in your vicinity, explore our store locator https://www.lamaisonvalmont.com/stores.
How do I know if cellular cosmetics are right for me?
Based on cellular cosmetic, Valmont's high-performance formulas target the 5 distinct skin concerns identified through years of dedicated scientific research: hydration, energy, luminosity, lifting and firmness. Perfect for anyone seeking immediate and long-lasting results, our products are suitable for most skin types, even the most demanding.
How does Valmont differ from other brands?
Valmont products feature elevated concentrations of the finest ingredients and are formulated to be highly compatible with the skin while offering the best sensorial experience possible.
Do your products really work?
Our products are tested in laboratories and/or by consumer panels to ensure their effectiveness before being released. Recognized by medical professionals, the press and millions of consumers worldwide, our family-owned company is built on strong values:
• Safety, embodied in Swiss precision, guaranteeing absolute control over every step in the production process.
• Quality, a reflection of the quest for excellence at the heart of every creation, aiming as ever for optimal effectiveness.
• Pleasure, expressed in the sensoriality of textures and scents, an integral part of the customer experience.
What are the key ingredients used in your skincare products?
Our key ingredients vary depending on the type of product and the skin concern it is designed to address. Apart from industry standard ingredients such as peptides, antioxidants and hyaluronic acid to mention a few, we have developed a number of proprietary active ingredients, the fruit of extensive scientific research in anti-aging cellular technology:
Our flagship active ingredient and a central element to many of our formulas with exceptional moisturizing, antioxidant, energizing and cell regeneration properties.
• LIPOSOMED RNA
The skin cell bio-activator and energizer, also a powerful Valmont formula staple.
• LIPOSOMED DNA
The fruit of extensive scientific research, this exclusive Valmont ingredient, delivers new levels of anti-aging potency and efficiency to the skin. Being based in Switzerland, Valmont selects the very finest of natural Swiss active ingredients for the skin:
• Arolla Glacier water
With its supremely rich mineral content, the pure and perfectly balanced water from this snow-fed glacier enrich Valmont’s products to provide the ideal physiological equilibrium for the skin.
• Phyto-Alpine garden
Located in the heart of the Swiss Alps is Valmont's unique alpine garder where plants such as the Rosa Moschata, Echinacea and Buckthorn, chosen for their effect on the skin, are grown organically to ensure the highest quality and potentcy of their extracts.
• Geneva beehives
Working in partnership with beekeepers worldwide and particularly with Stéphanie Vuadens, founder of Les Miels de Stéphanie and Fondation Arche des Abeilles, of Geneva, Valmont contributes to the preservation of bees, sentries of the earth’s environment and providers of honey, propolis and royal jelly. These unique ingredients are used in the l’Elixir des Glaciers – Essence of Bees Collection products.
What is the difference between Valmont and l’Elixir des Glaciers?
Valmont has three different brands, Valmont and l’Elixir des Glaciers in the cellular cosmetics domain and Storie Veneziane perfumes.
Valmont - The master of anti-aging treatments
Harnessing the secrets of the Swiss alps and the expertise of cellular cosmetics, Valmont's skin and body care treatments truly defy the effects of time.
l’Elixir des Glaciers - Because beauty deserves a masterpiece
Our most prestigious collection. Crafted with nature's rarest ingredients — glacial spring water, extracts of the beehive, noble plant extracts and rare sturgeon DNA — and Triple DNA, these nutrient-dense formulas deliver a multisensory experience of pure luxury for the skin.
Are your products pregnancy and breastfeeding safe?
Although we take great care to avoid ingredients that are potentially harmful when developing our formulas, we highly recommend that you speak to your physician about using Valmont or any other products on your skin during pregnancy and when breastfeeding.
Are your products cruelty free?
We do not test our products on animals. However, some countries such as China require animal testing on all beauty and cosmetic goods destined for sale in their country in compliance with their health and safety regulations. In such cases, the governing body of said country performs those tests, not Valmont.
Are Valmont products vegan?
A portion of our products are vegan, however others contain ingredients of animal origin, such as DNA or collagen. We always select our active ingredients for the best efficiency on your skin.
Are your products suitable for sensitive skin?
Our products are developed for use on all skin types, however if you are prone to allergic reactions or have other dermatological issues, please:
• consult the list of product ingredients before use
• patch test a small area of your skin, ideally your inner forearm, and monitor for reactions
• ask your physician or dermatologist for advice
If you ever experience discomfort or undesirable reactions with any skincare product, discontinue use immediately.
Where do I find a product’s expiry date and information on their shelf life?
Being a Swiss-based company, Valmont adheres to European regulations regarding product shelf life. As such, rather than an expiry date, we are under the obligation to provide a PAO (Period After Opening) that indicates for how long a product is safe to use after it has been opened. The PAO of our products is generally between 3 to 36 months and is displayed on the open jar pictogram.
How do I check the authenticity of Valmont products?
Products bought directly on our website, from official retail channels and official eRetailers carry our full guarantee of authenticity. Visit our store locator https://www.lamaisonvalmont.com/stores to find all official Valmont vendors close to you.
Can I use your products with microcurrent devices such as Ziip?
Microcurrent devices help with the penetration of products based on their electric charge (polarity). As we cannot know which polarity any particular device works with, we do not recommend using them with Valmont products.
Why do you add fragrance to your products?
We use fragrance in our products primarily to:
1. Enhance your sensory experience and enjoyment of use
2. Create unique and recognizable product identities with signature scents
3. Mask the naturally occurring and sometimes unpleasant odors of certain cosmetic ingredients
Where is Valmont’s phyto-alpine garden?
Our alpine garden is situated in Sembrancher, Valais, in the heart of the Swiss Alps.
Where does your glacial spring water come from?
We source our glacial spring water from the Arolla Glacier in the canton of Valais, Switzerland.
What is the difference between eau de toilette, eau de parfum and extrait de parfum?
Eau de toilette, eau de parfum, and extrait de parfum are terms used to classify different concentrations or strengths of fragrance, their relative intensity and longevity of scent.
• Eau de toilette contains a lower concentration of aromatic compounds, usually ranging from 5% to 15%. Due to its lighter composition, eau de toilette has a moderate trail (the projection of the scent) and shorter longevity on the skin.
• Eau de parfum contains a higher concentration of aromatic compounds, generally ranging from 15% to 20%. It offers a more intense scent and trail than eau de toilette and can last several hours on the skin.
• Extrait de parfum (also known as parfum, perfume, or pure perfume) is the highest concentration of fragrance with a percentage of aromatic compounds generally ranging between 20% to 40%. An intense and long-lasting fragrance experience, it boasts a potent trail that can linger for many hours.
What is the difference between top, middle and base notes?
Fragrances are typically composed of multiple scent components that work together to create a complex olfactory experience, the overall scent profile and character of a perfume. The initial burst of top notes evolves into the heart notes, which eventually give way to the lingering base notes.
• Top notes provide the first impression of a fragrance. They are the most volatile and typically last for around 15 minutes to 2 hours after application. These notes are often fresh, bright, and uplifting.
• Heart notes or middle notes emerge as the top notes begin to dissipate, forming the "heart" of the fragrance, the main body or theme of the perfume. More balanced and moderately volatile, lasting for several hours after application, they serve to harmonize a fragrance’s composition and provide depth and character.
• Base notes are the foundation of a fragrance and develop once the heart notes have settled. They have the lowest volatility and linger on the skin, sometimes persisting for hours or even days. Providing depth, richness, and longevity, they help fix the fragrance to the skin and create a lasting impression.
ORDERS, RETURNS & PAYMENTS
Do you offer any guarantees on your products?
Yes, we offer a satisfaction guarantee on all of our products.
What is your policy on returns?
If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund or exchange. Products must be returned in their original packaging, intact and unopened, using a traceable shipping method and including the original invoice, to the following address:
A.N. Deringer, Inc. 100 Walnut Street, Door 2
Champlain, NY 12919
2945 Avenue André
Dorval, QC, H9P 1K7
CVL Cosmetics SA
Att: Thierry Berger / Tiziana Soprano
Rue du Rhône 8– ZI du Botza
1963 Vétroz, Switzerland
Europe (hors Suisse)
Dispeo - Happy Colis VALMONT
Rue Hippolyte Bayard
14-3 higashi Ogishima,
Kawasaki-ku Kawasaki, Kanagawax
Can I return an online purchase to one of your stores and vice versa?
CVL Cosmetics North America
To cancel or make changes to your order, please contact us as quickly as possible by email firstname.lastname@example.org or by phone from Monday to Friday, 9 a.m. to 5 p.m. (EST) at 1-866-411-8256.
To cancel or make changes to your order, please contact us as quickly as possible by email email@example.com or by phone from Monday to Friday, 10 a.m. to 5 p.m. at 0120-359-860.
Do you offer international shipping?
We offer shipment service in partnership with local carriers in the following countries:
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA, UK
How do I know if my order was placed successfully?
We send you a confirmation email as soon as you place an order.
When can I expect to receive my order?
We typically ship orders within 3 to 5 business days.
How do I track my order?
As soon as your package goes out for delivery, you will receive an email with tracking information.
What do I do if my order is damaged or incorrect?
CVL Cosmetics North America
If your order arrives damaged or is incorrect, please call us at 1-866-411-8256 from Monday to Friday, 9 a.m. to 5 p.m. (EST) so that we can work with you to resolve the problem as quickly as possible.
Can I cancel or change my order after it has been placed?
We typically process orders quickly, so if you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes or cancellations after your order has been processed.
What are the available payment options?
We offer a range of secure payment methods including credit and debit cards, PayPal, or other electronic payment methods depending on your location.
VISA, MasterCard, American Express and PayPal.
Are your online payment options safe?
Our eCommerce platform employs advanced security protocols to safeguard your payment data and provide you with a secure online shopping environment and a seamless checkout experience.
How do I create an account?
Click on the person pictogram on the top-right corner of our website pages or click here to create your account now.
With an account, you can:
• Speed up checkout
• Track your orders
• See your order history and quickly reorder
• Manage your account details.
Can I see my order in my account?
Yes, you can see and monitor your orders in your Valmont account.
What are the advantages of creating an account?
Your Valmont account allows you to:
• Speed up checkout
• Track your orders
• See your order history and quickly reorder
• Manage your details
How do I contact your customer service team?
Email customer service: firstname.lastname@example.org
Phone number customer service: 1-866-411-8256
Please visit our customer service page to fill out our contact form (also for retailer opportunities, partnerships, press-related topics...).
CORPORATE SOCIAL RESPONSABILITY
Is Valmont a socially and ecologically responsible company?
Yes on both counts. A sustainable development policy structured around three major commitments establishes Valmont as a positive brand with a clearly defined and measurable action plan to meet the United Nations sustainable development goals for 2030.
1. Create more sustainable products - Through an increase in responsible sourcing, formula composition transparency and eco-designed, recyclable packaging.
2. Make a positive impact on society - With the help of employee ambassadors, customers promoting social causes and artists benefiting from support in their projects or involved in product development initiatives.
3. Become a model company - In terms of employer attractivity through inclusion and work-life balance and in terms of climate strategy with a strong commitment to reducing its carbon footprint and supporting biodiversity.
What is Fondation Valmont?
Created in 2015 by Didier Guillon, Fondation Valmont perpetuates the family’s and the Group’s passion for beauty and patronage of the Fine Arts. Read more…
Where can I find information about Fondation Valmont’s upcoming art exhibitions?
Current and upcoming exhibitions are published directly on the Fondation’s website.